Refund & Return Policy

Digital products, delivered instantly

Every product we sell — the AI Policy & Literacy Starter Kit, Data Privacy Readiness Kit, E-commerce Accessibility Readiness Kit, Multi-Platform Seller Profit + 1099-K Tracker, and the Complete Operator Bundle — is a digital download delivered automatically after checkout. There’s nothing to ship and nothing to physically return, so “return” here means “refund.”

7-day satisfaction window

If a kit isn’t right for you, email us within 7 days of purchase and we’ll refund it in full — no forms, no need to justify it. We just ask that you tell us what didn’t fit, so we can improve the kit.

Broken or missing files

If your download link doesn’t work, a zip is missing files, or you received the wrong product, that’s on us. Tell us any time — this isn’t limited to the 7-day window — and we’ll fix the delivery or refund you in full.

Duplicate charges

Charged twice for the same product by mistake (double-click, browser back button, retried checkout, etc.)? Let us know and we’ll refund the duplicate charge.

What isn’t covered

• Refund requests made more than 7 days after purchase, outside of a delivery problem above.
• “The kit is US-oriented” or “it’s a readiness kit, not legal advice” — every kit states its scope and limits on its own sales page before you buy. Please check that a kit fits before purchasing.
• Reselling, redistributing, or claiming authorship of the templates — that’s a license violation, not a refund case.

How refunds are processed

Refunds go back to the card or payment method used at checkout, through Stripe. Stripe typically shows the refund within 5–10 business days, depending on your bank or card issuer.

How to request one

Email info@getdigi.co with the email address you used at checkout and the product name. We reply within 2 business days.

Chargebacks

If something’s wrong, please email us first — we can usually sort it out faster than a bank dispute, and it avoids the fees and account holds a chargeback creates for both of us. If a chargeback is filed without contacting us, we’ll respond with our transaction and delivery records.